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Frequently asked questions
If you have any questions regarding our products, our store, the purchase , refunds or shipping information, you can find the answers here
Questions and answers
Questions about reusable surgical caps
Why use reusable scrub caps?
Why use reusable scrub caps?
Multi-use surgical caps offer a high level of comfort, create a friendly working environment and can have a positive impact on patient well-being. They are also reusable and can be customized.
How to wash reusable surgical caps?
How to wash reusable surgical caps?
The surgical caps can be washed at 60°C or reprocessed in an autoclave at 121°C.
What hairstyle to wear with a surgical cap?
What hairstyle to wear with a surgical cap?
A bun or knot is best for unisex or comfort caps. A plait can also be worn with ponytail scrub caps. Bouffant surgical caps are suitable for any hairstyle, even with a large hair clip.
Are reusable surgical caps allowed?
Are reusable surgical caps allowed?
Each medical organisation or clinic sets its own regulations for the wearing of reusable work clothing. Usually reusable surgical caps are allowed. The hygiene officer can provide information on the use of surgical caps in various medical environments.
Are there reusable surgical caps for increased hygiene requirements?
Are there reusable surgical caps for increased hygiene requirements?
Yes, we provide our Bandana Comfort-Pro model for increased requirements. It is CE-marked, sterilisation-validated and compliant as category I personal protective equipment (PPE)
What surgical cap for long hair?
What surgical cap for long hair?
For around shoulder-long hair, we recommend using the comfort surgical cap. For very long hair the ponytail cap fits best.
What surgical cap for short hair?
What surgical cap for short hair?
For short hair the slim surgical cap fits best.
Questions about customisable surgical caps
Why use customised surgical caps?
Why use customised surgical caps?
Customised surgical caps with your logo enhance your brand identity, create a professional look and foster team spirit -all while ensuring high wearing comort.
Can i order surgical caps with my logo?
Can i order surgical caps with my logo?
Visit our customisable surgical caps collection to design a unique surgical cap with your logo!
Can i request a sample before bulk order?
Can i request a sample before bulk order?
If you want to see your product first before ordering a big quantity, visit our personalisable surgical caps, design your cap and select 1 unit (sample) as quantity.
Can i pay with bank transfer?
Can i pay with bank transfer?
Yes, you can prepay via bank transfer. You will receive an invoice after placing your order.
Questions about purchases at MEDONiS
How can i place an order?
How can i place an order?
You can add the surgical caps to your shopping cart and then click on Checkout. You will then need to enter your delivery address and select a payment method before making your purchase.
Can i change or cancel my order after placing it?
Can i change or cancel my order after placing it?
Yes, you can manage your orders in your account.
How long does shipping take?
How long does shipping take?
We ship with local postal services. You will usually receive your order within 4-6 business days.
Can i track my order?
Can i track my order?
Yes, we will send you a shipping confirmation with a tracking number. You can also track your order in your account.
Which countries do you ship to?
Which countries do you ship to?
Austria: Österreichische Post / 4-6 business days / €4.90
France: La Poste / 4-6 business days / €4.90
Italy: Poste Italiane / 4-7 business days / €4.90
Spain: Correos / 4-6 business days / €5.90
Portugal: CTT Correios / 4-6 business days / €5.90
Netherlands: PostNL / 4-6 business days / €4.90
Belgium: bpost / 4-6 business days / €4.90
Luxembourg: Post Luxembourg / 4-6 business days / €4.90
Germany: Deutsche Post DHL / 1-3 business days / €4.50
Switzerland: Die Post / 4-6 business days / CHF 6.00
Ireland: An Post / 7-9 business days / €5.90
Denmark: PostNord / 4-6 business days / kr 38.00
Poland: Poczta Polska / 4-6 business days / zł 21.00
United Kingdom: Royal Mail / 4-6 business days / £6.00
Sweden: PostNord / 4-6 business days / kr 56.00
Slovakia: Slovenská pošta / 4-6 business days / €4.90
Czech Republic: Česká pošta / 4-6 business days / Kč 126.00
Do i get an invoice?
Do i get an invoice?
Yes, you will receive an invoice after shipping your products.
Questions about returning products
Can i return & refund my order?
Can i return & refund my order?
Yes, you can return & refund your order within 30 days after receiving your products.
How does return & refund work?
How does return & refund work?
- Log-in to your account.
- Request a full or partial refund
- Send the caps to:
Name: MEDONiS GmbH
Street: Hegenheimer Str. 18
ZIP and City: 79576 Weil am Rhein
Country: Germany
We will refund the caps within 3 days after receiving the returned products, with the same payment method you selected for purchase. Please note your payment provider may also take a few days to process the refund.
For further information, please check our refund policys.
Can i exchange one surgical cap for another?
Can i exchange one surgical cap for another?
If the surgical cap does not fit and you would like another one, please use the return & refund process in your account. We will then refund the surgical cap and you can buy another model.
What to do if i receive a wrong or damaged product?
What to do if i receive a wrong or damaged product?
In very rare cases, products may not be as desired. Please contact us via email and send us a picture of the wrong or damaged products. We will then contact you for further information on product replacement.